Advanced Application Support

The following is NOT covered with our 60-Day Support Plans

• Trunks/Channels:
  • SIP Trunks NOT Purchased from My Tel Pros** for the SL2100 & SL1100
  • T1’s (that are NOT NI2 PRI)
• Hardware:
  • Remote VoIP Phones, ML440, AP20 Access Points, Call Logging & Recording applications
• Application Licenses:
  • SL-NET, InControl, ACD, Contact Center, InUC, Desktop Suite, Call Analyst, U-Mobility, 3rd Party CTI, 3rd Party SIP Station, Hotel PMS Integration
• Programming/Troubleshooting:
  • Programming via a phone handset
  • Troubleshooting Vmail to Email customer networks, and network/ISP equipment
  • Configuring or Troubleshooting ANY customer networks, and network/ISP equipment
• Others may apply, if you are unsure, please call us for clarification